We want you to love every Bohcove piece. If something isn't quite right, we're here to help — please read our returns policy below.

If you have any questions at all, don't hesitate to reach out at hello@bohcove.com.au — we'll get back to you within 1–2 business days.

What Can Be Returned

Returns are accepted on full-length styles only. If you're unsure about sizing, we recommend ordering a full-length style first so we can find the right fit together.

To be eligible for a return, items must be:

  • ✦Unworn and in original condition
  • ✦With all tags still attached
  • ✦Returned within 30 days of receiving your order
  • ✦Accompanied by your original receipt or proof of purchase

Items showing any signs of wear will not be accepted for return

The following items are not eligible for return:

  • Altered styles

    Shortened or otherwise altered pieces

  • Sale items

    Items purchased at a discounted price

  • Final sale

    Any item marked as final sale at purchase

How to Return

To begin a return, please follow these steps:

  1. Email us at  hello@bohcove.com.au within 30 days of receiving your order, with your order number and reason for return.
  2. We'll respond within 1–2 business days with your return instructions.
  3. Complete the Returns Form and include it with your item. 
  4. Pack the item securely and send it to the address provided.
  5. Keep your proof of postage until your return has been confirmed.

Return Shipping Costs

Customs & Duties (NZ customers): Orders shipped to New Zealand may be subject to local customs duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates. Bohcove is not responsible for any customs delays or additional charges incurred.

Free Shipping Threshold

Return shipping costs are the responsibility of the customer. We recommend using a trackable service, as we cannot accept responsibility for items lost in transit on their way back to us.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.

You'll receive an email confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to clear the funds.

Please Note - Original shipping costs are non-refundable.

Exchanges

We'd love to help you find the right piece. To exchange an item:

  1. Place a new order for the style or size you'd like.
  2. Return your original item following the steps above.
  3. Once we receive your return, we'll process your refund.

Return shipping costs are the responsibility of the customer.

Faulty or Incorrect Items

We take great care with every Bohcove piece, but if you receive something that is faulty or not what you ordered, please contact us within 7 days of receiving your order at hello@bohcove.com.au

We will arrange a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

A note on hand variance
Because every Bohcove piece is handmade in Australia, slight variations in length, colour or fabric are a natural part of the process and are not considered faults. You can read more about this on our FAQ page.

Sale Items

Items purchased on sale or marked as final sale are not eligible for return or exchange unless faulty.

If you believe you have received a faulty sale item, please contact us within 7 days of receiving your order.

Questions about a return?

We're a small brand and we genuinely care about getting this right for you. Please don't hesitate to reach out.

Our customer care team is available Monday to Friday, 9am – 5pm AEST. 

Email: hello@bohcove.com.au
Response time: within 1–2 business days