Shipping policy
Bohcove
Shipping Policy
Last updated: [May 2026] · Australia & New Zealand
We want your Bohcove order to arrive beautifully and on time. Please read our shipping information below before placing your order. If you have any questions, our team is happy to help at hello@bohcove.com.au.
Order Processing
All orders are processed and dispatched within 1–2 business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. Please allow up to 24 hours for your tracking link to become active.
Please note: During sale periods, new collection launches, and peak times such as Christmas, processing times may extend to 3–4 business days. We appreciate your patience and will always communicate any delays.
Domestic Shipping — Australia
|
Service |
Estimated Delivery |
Cost |
|
Standard Shipping |
3–7 business days |
Small up to 500g- $11.50 AUD |
|
Express Shipping |
1–3 business days |
Small up to 500g-$14.60 AUD Med up to 1kg- $19.10 |
Delivery timeframes are estimates provided by our carrier partners and may vary due to factors outside our control, including carrier delays and remote area surcharges. Bohcove is not responsible for delays once an order has been dispatched.
New Zealand Shipping
|
Service |
Estimated Delivery |
Cost |
|
Standard International |
5–10 business days |
Small up to 500g-$19.65 AUD Med up to 1kg- $26.40 |
|
Express International |
3–5 business days |
Small up to 500g-$36.65 AUD Med up to 1kg- $43,40 |
Customs & Duties (NZ customers): Orders shipped to New Zealand may be subject to local customs duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in our shipping rates. Bohcove is not responsible for any customs delays or additional charges incurred.
Free Shipping
We offer complimentary standard shipping on all Australian orders over $200 AUD. This threshold is applied to the order total after any discounts have been applied, before shipping costs.
Free shipping is applied automatically at checkout — no code required.
Tracking Your Order
All Bohcove orders are sent with tracking. Once your order has been dispatched you will receive an email containing your tracking number and a link to monitor your delivery in real time.
- Tracking emails are sent to the address provided at checkout
- Please check your junk/spam folder if you haven't received a confirmation within 24 hours of dispatch
- For any tracking issues, contact our team with your order number and we will investigate with our carrier partner
Packaging & Presentation
Every Bohcove order is carefully packed and dispatched in our signature packaging — designed to arrive beautifully and protect your pieces in transit. We are committed to reducing our environmental impact and use recycled and recyclable materials wherever possible.
Gift packaging is available at checkout for an additional fee of $15.00 AUD.
Incorrect or Undeliverable Addresses
Please ensure your shipping address is correct at the time of ordering. Bohcove is unable to redirect parcels once they have been dispatched.
- If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of re-dispatch
- If an order is marked as delivered by our carrier but has not been received, please contact us within 5 business days of the estimated delivery date
- Bohcove is not liable for parcels delivered to an incorrectly entered address
Lost or Damaged Parcels
In the rare event that your order arrives damaged or is lost in transit, please contact us at hello@bohcove.com.au within 7 days of receiving your order (or within 7 days of the expected delivery date for lost parcels).
- Please include your order number, a description of the issue, and photographs where applicable
- We will lodge an investigation with our carrier partner and work to resolve the issue as quickly as possible
- Resolution may include replacement, store credit, or refund at our discretion
PO Boxes & Parcel Lockers
We can ship to PO Boxes and Parcel Lockers for standard shipping within Australia via Australia Post. Express shipping to PO Boxes may not be available depending on the carrier selected at checkout.
Order Amendments
We begin processing orders quickly to ensure fast dispatch. If you need to amend or cancel your order, please contact us at hello@bohcove.com.au as soon as possible after placing your order.
We cannot guarantee amendments or cancellations once an order has entered the dispatch process. Once dispatched, our standard Returns Policy applies.
Need Help?
Our customer care team is available Monday to Friday, 9am – 5pm AEST.
Email hello@bohcove.com.au
Mobile 0409 543610
Email: hello@bohcove.com.au
Response time: within 1–2 business days