Refund policy

BOHCOVE — RETURNS POLICY

Last updated: May 2026

We want you to love every Bohcove piece.

If something isn't quite right, we're here to help. Please read our returns policy below — and if you have any questions, don't hesitate to reach out at hello@bohcove.com.au

1. What Can Be Returned

Returns are accepted on full-length styles only. If you're unsure about sizing, we recommend ordering a full-length style first so we can find the right fit together.

To be eligible for a return, items must be:

  • Unworn and in original condition
  • With all tags still attached
  • Returned within 30 days of receiving your order
  • Accompanied by your original receipt or proof of purchase

Items showing any signs of wear will not be accepted for return.

Please note that the following items are not eligible for return:

  • Shortened or altered styles
  • Sale items
  • Items purchased as final sale

2. How to Return

To begin a return, please follow these steps:

  1. Email us at hello@bohcove.com.au within 30 days of receiving your order
  2. Include your order number and the reason for your return
  3. We'll respond within 1–2 business days with return instructions
  4. Complete the Returns Form included with your return (add link when live)
  5. Pack the item securely and send it to the address provided

Please keep your proof of postage until your return has been confirmed.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable service, as we cannot accept responsibility for items lost in transit on their way back to us.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.

You will receive an email confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to clear the funds.

Please note that original shipping costs are non-refundable.

5. Exchanges

We'd love to help you find the right piece. To exchange an item, simply:

  1. Place a new order for the style or size you'd like
  2. Return your original item following the steps above
  3. Once we receive your return, we'll process your refund

Please note that return shipping costs are the responsibility of the customer.

6. Faulty or Incorrect Items

We take great care with every Bohcove piece, but if you receive something that is faulty or not what you ordered, please contact us within 7 days of receiving your order at hello@bohcove.com.au

We will arrange a prepaid return label and either replace the item or issue a full refund, including original shipping costs.

Please note that as every Bohcove piece is handmade in Australia, slight variations in length, colour or fabric are a natural part of the process and are not considered faults. You can read more about this in our Handmade Variance note on our FAQ page.

7. Sale Items

Items purchased on sale or marked as final sale are not eligible for return or exchange unless faulty.

8. Questions?

We're a small brand and we genuinely care about getting this right for you. If you have any questions about your order or a return, please reach out — we'd love to help.

Email: hello@bohcove.com.au 

Response time: Within 1–2 business days, Monday to Friday